TERMS & CONDITIONS

GENERAL INFORMATIONS

Chiossi Cycles is a registered trademark with operational headquarters in Modena.

CURRENCY AND GEOGRAPHICAL AREA OF ​​SALE

We accept payments exclusively in EUR € currency, through the following channels: Paypal (also by credit card) and bank transfer.

We ship worldwide with a professional service, quickly, only with tracked parcels covered by insurance.

AVAILABILITY OF THE GOODS

Any product that appears as available on Chiossicycles.cc is immediately purchasable.

When the product is available in our warehouse, we are able to pack and ship the object within 48 hours.

The customization or customized realization of many products may require longer or shorter waiting periods which will be communicated to you before your acceptance and payment, during the conversations that we will have. These products can be (but not always) marked with the "Out of Stock" label, for which it will be necessary to contact us for more information.

Order an “Out of Stock” product

If a product is labeled with the wording "Out of Stock", therefore not available at the moment, you can still place an order by contacting us via an email. In addition, in many cases, it is possible to place an order for products not present on our site but which are in the catalog of the brands we treat, even if these have never been made available or published. In response to your request we will give detailed information and delivery times, a deposit will be required to proceed with the order.

COMPLETE A STEP-BY-STEP PURCHASE

Completing a purchase is easy:

if what you are interested in purchasing has the "On Sale" label, just send us an email with the reference to what interests you and indicating the address where you want to receive the product and the payment method you have chosen.

We will reply by confirming acceptance of the order by means of a proforma invoice.

Any additional shipping costs will be added to the invoice (depending on the geographical area in which we will have to send the goods) and the shipping times will be indicated.

At this point you can proceed with the payment according to the method you have chosen. This must take place within the following 24 hours; otherwise, we will reserve the possibility to refuse the order.

PURCHASE OF "OUT OF STOCK" ITEMS

Chiossi Cycles offers you the opportunity to purchase items, not immediately available, designed following indications agreed with you, In this case, a prepayment of a deposit is required. This service is active for all products not immediately available (try the "On Sale" label), and for those with a high degree of customization and / or for those that require a long supply period. The customer will be contacted once the ordered product is ready to be packaged and shipped, only on this occasion will we request the balance of the total amount.

PAYMENTS AND CURRENCY

We only accept payments in EUR € currency.

All purchases can be made by:

- PAYPAL

​- Credit / Debit Cards

- Offline Payments

Thanks to the Paypal service, we can accept the most important credit cards, thus completing the offer of payment services. For payments made with paypal, please note that the email address used is chiossipaoloògmail.com. For more information about the "Paypal" payment system, please visit www.paypal.com. If you prefer to make a bank transfer, you must select the payment option in this way, during the purchase phase and complete your request. Within 24 hours you will receive an email with all the information necessary to complete the payment.

SHIPPING AND PACKAGING

We ship all over the world offering different services depending on the product requested and the shipping location. Before proceeding with the payment you will receive information about the shipping service offered, packaging and delivery times. Each product will be packaged in the best possible way in order to exclude any type of damage during shipping.

 

Here are the available shipping services:

- DHL WorldWide Express: Express courier service, delivery in 4-6 working days all over the world, 2-4 working days in Europe.

- EMS: Available only for some products. Home delivery is carried out by the local national service. Delivery in 5-10 working days.

- Poste Italiane - Pacco Celere Internazionale: A reliable and cheap service, based on the connection of Italian post offices with the main international couriers.

 

Home delivery is often done by UPS, DHL and FedEx. Deliveries in 4-10 working days depending on the destination. All shipments in Italy are made with the express courier service offered by SDA, deliveries in 1-2 working days. Each shipment is covered by insurance, and each package is easily traceable thanks to the traceability service provided by each courier.

PLEASE NOTE: Do not accept any severely damaged package, or whenever possible affix your signature in a reserve manner. This will allow you to be reimbursed in the event of damage caused by transport.

Warning on safety, guarantees and returns.

WARNING ON SAFETY GUARANTEES AND RETURNS

Each product sold is to be considered as a collector's item.

 

Important warning:

Sometimes bicycles do not comply with the safety regulations of the laws in force in your country. This is the case, for example, of those equipped with a single braking device or those without (even only partially) lights and / or other visibility devices.

In general, if you intend to use our bicycles on public land, we invite you to check the regulations in force in your country in advance, assuming all responsibility in case of non-compliant use.

 

As collectibles, we are not required to accept returns.

However, our goal is to meet your expectations as much as possible and in some cases we can still proceed with the withdrawal of the delivered product.

In these cases, the conditions for collection must necessarily be agreed and agreed upon jointly before authorizing you to return.

 

For this, for any inconvenience or problem, please write to us at the email address info@chiossicycles.cc

The purchase of a Chiossi Cycles product electronically is concluded in Italy and regulated by Italian law.

For the resolution of any disputes, the territorial jurisdiction is exclusively that of the Court of Modena.

© 2020 Chiossi Cycles, all rights reserved

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